Before the queue opens, put three checks on one clipboard in the order the greeter will read them. Some teams merge overnight forms at pdfmergefiles.com so pages stay readable; this note is about clipboard order, not the merge step.
Why three checks #
A thick reception stack invites skips. Three fixed checks keep the first greeting short for greeters who rotate through the desk.
Check 1 — visitor list today #
Only today. Cross out cancellations. Write walk-ins in the same corner every morning so a glance is enough.
Check 2 — badge and escort rules #
Temporary badges out, returns struck. Escort names next to each visitor who needs one. Do not leave yesterday's badges in the tray.
Check 3 — lobby readiness #
One page: water, forms, and the first three answers greeters give most often. Keep scripts off the visitor list so names stay clean.
Clipboard order #
Keep the same top-to-bottom order every weekday. Extra flyers go under check three, never on top of the visitor list.
What already lives elsewhere #
Full contractor packets with security. Last week's lists in the archive. Safety posters on the wall. Those are backups, not the reception clipboard.
If the lobby is late #
Do not half-write three checks. Two clear checks beat three vague ones. Skip decoration and long scripts.
Owners #
Visitor list, badges, lobby readiness — each one name. Shared ownership drifts and the first guest waits while greeters search.
After the first guest #
If a greeter returns one check, fix that same check the same morning. Do not wait for Friday cleanup.
Before open #
- Three checks unlocked?
- Visitor list matches today's calendar?
- Badges match the escort column?
- Lobby readiness is one page?
If not, restack before the queue unlocks.
Measure #
Three mornings without "where is the list?" means the order works. If the question returns, check whether a flyer landed on check one.
Walk-in rule #
Walk-ins go on check one with a time stamp, not only in a group chat. Chat scrolls; the clipboard on the desk does not.
Closing habit #
When you step away, flip a blank cover over the clipboard so names are not the first thing a passerby sees. Unlock it again at open.
Handoff minute #
One spoken minute is enough if the three checks are complete. If the spoken handoff runs long, one check is incomplete — fix that check before the next guest.
Badge note #
If a temporary badge leaves the building, write the carrier name and time on check two the same minute. Without a name, morning gaps get blamed on everyone.
Practical close #
Three checks, one order, one owner each, unlocked before the queue opens. Keep that habit and the lobby questions shrink without adding more paper.
Lobby script length #
Keep the three most common answers on check three to one sentence each. Longer scripts get skipped when the line forms.